Effective date: December 1, 2025

1) Information we collect

We may collect the following types of information:

Information you provide to us

Contact details (name, email address, phone number)

Account or membership details (date of birth, emergency contact, membership preferences)

Billing details (payments are processed by third-party payment processors; we do not typically store full card numbers)

Messages you send us (forms, email, SMS, chat)

Waivers and forms you sign (where applicable)

Information collected automatically

Device and usage data (IP address, browser type, pages visited, time on site)

Approximate location (derived from IP)

Cookies and similar technologies (see “Cookies” below)

Information from third parties

Payment processors (confirmation of payment status)

Booking or CRM platforms you use to schedule classes or manage membership

Advertising/analytics providers (aggregated performance metrics)

2) How we use your information

We use personal information to:

Provide and manage memberships, classes, and services

Respond to inquiries and customer support requests

Send service communications (e.g., confirmations, schedule changes, policy updates)

Send marketing messages (you can opt out anytime)

Improve our website, services, and member experience

Maintain safety and security (fraud prevention, access control, incident investigation)

Comply with legal obligations and enforce our terms

3) How we share your information

We may share information in the following circumstances:

Service providers: companies that help us operate (payment processing, booking, email/SMS, hosting, analytics)

Business transfers: if we’re involved in a merger, acquisition, or sale of assets

Legal and safety: when required by law or to protect rights, safety, and security

With your consent: when you ask us to share or authorize sharing

We do not sell your personal information in the ordinary sense. Some advertising/analytics tools may be considered “sharing” under certain privacy laws—see the “Your choices” section.

4) Cookies and analytics

We use cookies and similar technologies to:

Remember preferences

Understand site traffic and performance

Measure marketing effectiveness

You can control cookies through your browser settings. If we use analytics tools (e.g., Google Analytics) or advertising pixels, they may collect information about your visits and interactions over time.

5) Marketing communications

If you sign up for updates or become a member, we may send you emails or texts about offers, events, or gym updates. You can opt out by:

Clicking unsubscribe in an email

Replying STOP to SMS (where applicable)

Contacting us at: [email protected]

Even if you opt out of marketing, we may still send essential service messages (e.g., receipts, schedule notices).

6) Data retention

We keep personal information only as long as needed for the purposes described above, including legal, accounting, and operational requirements. When no longer needed, we securely delete or anonymize it.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, so we cannot guarantee absolute security.

8) Children’s privacy

Our services and website are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

9) Your privacy rights and choices

Depending on where you live, you may have rights to:

Request access to or a copy of your personal information

Request correction or deletion

Object to or restrict certain processing

Withdraw consent (where processing is based on consent)

To make a request, contact us at [[email protected]]. We may need to verify your identity before fulfilling your request.

10) Third-party links

Our website may link to third-party sites (e.g., social media, payment portals). We’re not responsible for their privacy practices. Please review their policies.

11) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the updated version on this page and update the “Effective date” above.

12) Contact us

If you have questions or requests about this Privacy Policy, contact:
Iron Lore Gym
Email: [email protected]
Phone: (825) 773-2373
Address: #102 - 5305 Magasin Ave, Beaumont AB